The dispatcher console included in the managed package helps dispatchers schedule, optimize, and dispatch service appointments from one screen Takes customer service calls and requests field service appointments via work orders, which list the skills and parts that are neededĪssigns and manages the service appointments. Set up includes installing the Field Service managed package and Field Service mobile app Sets up field service features according to their unique business needs. In Field service, there are generally four roles administrators, agents, dispatchers, and mobile workers, or people who make service calls. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. Salesforce Field Service (SFS) formerly known as Field Service Lightning (FSL) is a powerful, highly customizable and mobile-friendly field service application built natively on Salesforce Platform.įield Service Management ( FSM) refers to the management of a company’s resources employed at or en route to the property of clients, rather than on company property. Salesforce Field Service Interview Questions & Answers.
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